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Seminars
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The Complete Office: Safe, Comfortable and Welcomed New!
This is a four part seminar that covers: Avoiding Violence in the Workplace; Avoiding Sexual Harassment; Customer Services / Communication Skills and Cultural Diversity. Its purpose is to help employees be able to safely work in an atmosphere that is safe, comfortable and welcomed.
Avoiding Violence in the Workplace:
- Nearly 2 million assaults/threats of violence against Americans at work occur each year with an average of:
- 1.5 million simple assaults.
- 396,000 aggravated assaults.
- 51,000 rapes/sexual assaults.
Education can alert you to the potential of it happening in your office.
In this section you will learn how to identify persons with the potential of violence You will learn the 7 signs to alert staff of possible issues. This class helps you get into the mind of a violent person and what to do to stop it. You become most vulnerable when you think it can’t happen in your office.
Avoiding Sexual Harassment
Lawsuits abound in offices around the country and many employee fear going to work because they are being sexually harassed. In this section you will learn what sexual harassment is and how to effectively deal with the issue. Managers will learn their responsibility in reporting issues around harassment.
Customer Services / Communication Skills
All that your office does is pass information for the first time in history the employee is the worker and the tool. It is important that not only the customer feel welcomed but that each employee is treated as a customer. This course teaches how to effectively communicate with others in the office and the external customer. Learn what kinds of innocent remarks can cause others to close down and stop the information from passing. Learn how to handle angry customers and co-workers. Lean the importance of perception versus reality.
Cultural Diversity
Not everyone thinks the same way, not everyone has the same traditions. Lean how to respond to different people and how to make them feel welcomed in your office. Different back rounds different cultures learn to live together as one family in your office.
Astonishing
Customer Service
When is the last time your
customers said, "I am impressed with your service"?
Over 60% of your sales come from repeat customers. Can your
service withstand the competition? Do customers enjoy coming to
your place of business? Do your employees go out their way to
serve the customer? Astonishing Customer Service is a workshop
for the business that wants to have customers advertise for you.
This workshop will present ways that make your business friendly
and customers wanting to come back with friends.
Creating
Self Directed Work Teams
Learn
what many companies have learned. Teams are more effective than
management by directive. This seminar will take you through step
by step on what is necessary for you and your organization to
change how your workers function in the work place. You will
learn the techniques of how successful teams operate, and how to
train your staff to function more effectively. This workshop is
a two-day or modified one-day workshop.
Cutbacks
Working with Less: Human Resources, Financial and Keeping Up
Morale
If
you are like may services you are having to work with less and
accomplish more. Your
staff are down they have more to do and their co-workers are
gone. This workshop
teaches you methods to first keep morale up and to have staff
deal effectively with change and create a great morale.
This is a fast paced workshop that you will have fun and
learn how to best deal with your cutbacks.
Developing
the Power Within
Most
people use between nine to fifteen percent of their actual
ability. This causes frustration and overload. This seminar will
give you the tools to develop the power and energy within to
grow and enjoy the world around you. This seminar is for people
who want to go beyond coping. You will learn to accomplish more
by doing less. Learn how you form your operating system and how
to tune it up. You will also learn that you manage your feelings
and how you can make those feelings positive. This seminar is
fun and fast paced. (more...)
Dynamic
Strategies for Communication
Have you ever asked for
directions and had no idea about what they told you? Your family
and friends and customers may have the same problems, with you.
They shake their head yes but don’t get it. Communication is
the key to relationships at work, at home, anywhere. This
workshop gives you the techniques you need in order to get
others to understand you. Learn the three ways that people
communicate and how to deal with people when they are not
listening or are upset. Learn techniques that get people to
understand you. Learn how many times you have to say the same
thing over to get people to remember what you say and much more.
(more...)
Leadership:
Creating Teams at The One-Stop
Learn how to
have all of the diverse organizations at your One-Stop become a
team, work together and have the same goals. Even
organizations that report somewhere else in the state and have
their own refrigerators and coffee pots in your One-Stop. Learn
how you can take diverse groups and bring them together under
one roof. (more...)
Motivating
Yourself to Excellence
Most
people use between nine to fifteen percent of their actual
abilities. This causes them frustration and overload in what
they do. This seminar will give you the tools to develop the
power and energy within to grow and enjoy the world around you.
This seminar is for people who want to go beyond coping. You
will learn to accomplish more by doing less. Learn how you form
your operating system and how to tune it up. Also learn that you
control your feelings and how to make them positive. This is one
of our most requested seminars. It can be a one, two or three
day workshop. This seminar is fun and informative.
Creating World Class Organizations
Learn
the ten principles of making your Agency / Organization
effectively meeting its mission and goals for the future. This
workshop is for the whole staff, from the receptionist to the
director. It teaches you how to look at your organization in a
different way. Taking you out of the traditional model of
working by crises and directive to working to be pro-active and
objective. Make your organization a mission driven and a
community model. Staff will have fun as they learn new ways of
looking at the organization and working together on case
studies, strategic planning and evaluations. This is a two-day
workshop that can be modified to a one-day workshop.
Overcoming
and Staying Away from Burnout
This workshop is for all
staff. One of the biggest problems facing any industry is staff
burnout. This workshop has been used around the country with
great success. Staff will be given tips and techniques on how
successful people in business and in athletics are able to stay
motivated. They will be given steps that can help redirect their
lives. This is an entertaining and informative workshop.
Public
Speaking the Easy Way
This
course is for those who want to feel comfortable in front of
audiences. This is not your usual course that you get an A in
and still feel uncomfortable about speaking. This workshop
teaches you how to feel conformable and confident and offers
presentation techniques that make the best speakers. Lots of
participation and overcoming fear.
Staff Retreat
This is a one or two day
workshop that helps the staff feel good about themselves and
renews their energy and enthusiasm for their jobs. This day/s
renews the staff’s sense of team without talking about it. It
gives the staff a fun and inspirational day/s. Groups up to 60
persons.
Strategies
for Becoming and Effective Manager
As
a manager, your effectiveness can be measured by your ability to
maximize your staff's productivity and capabilities. At this
workshop you will learn how to renew staff's enthusiasm,
minimize burnout and have staff take ownership in organizational
policies. This one / two-day workshop also teaches managers how
to manage fun and informative meetings and pep sessions. This
seminar is entertaining and informative.
Taking
Customers Out of Their Comfort Zone
Many
times a client is perceived, as not wanting to work, but the
reality is that the client does not feel empowered. Clients give
excuses as to why they can’t work. They believe that all their
problems are created from the outside e.g., their parents, their
age, teachers picking on them or society. The client believes
that s/he is a victim of his/her situation. In addition, the
client is experiencing poor self-esteem and confidence. It is a
counselor / case-manager’s job to help the client becomes
empowered. This workshop imparts techniques on how to strip
clients of excuses and empower him / her to want to find a job.
Train
the Trainer
This workshop is for both
seasoned and new trainers. You will learn benchmarks of
exceptional training programs. Trainers will learn techniques
that will get participants excited before they come to the
workshop. Trainers will learn techniques that help motivate
participants to want to learn more and to remember what they
have learned. In addition trainers will learn new multi-media
programs and techniques. They will also learn how to make
workshops fun and exciting and renew your energy for being a
trainer.
Working
with the Unemployed
Many times we overlook
that fact that when a person loses a job, they become depressed.
This depression leads to lack of motivation and the client is
reluctant to work on finding another job. This workshop explores
the psychology of unemployment and gives techniques that change
clients. Learn how to overcome the fear of rejection. This
workshop is great for helping both long and short-term
unemployed.
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