New Workshop

Quest of Quality! Customer Service and Customer Satisfaction for Government Offices or Private Companies

When was the last time you heard your customer’s say, “That was exceptional service”. Exceptional Customer Service Seminar is for those who are interested in making their office customer friendly. This workshop presents methods and principles of customer service and how they affect the total operation of the city. Learn techniques to get the citizen to help spread the word about how your office surpasses citizen satisfaction. Workers will become involved in looking at the total office and how friendly it is to its citizens.

Topics

1. What is citizen satisfaction?
2. Learn how citizen satisfaction influences the your creditability rating.
3. What does the citizen really want? Learn to how to ask.
4. Learn how to find what they are thinking.
5. How to exceed their expectations.
6. Look to your mission statement and guiding principles.
7. Getting the whole office customer service oriented.
8. Techniques to use in the office to for exceptional customer service.
9. Learn communications skills that work at home and work.
10. These include dealing with the phone, office decorum, recovering from bad experiences, getting lost customers back working with you.

This workshop is fast paced and includes lectures, discussion and role-play.

New Workshop

HELPING CLIENTS TO STAY ON THE JOB AND BECOME SUCCESSFUL

It is time that we start changing our emphasis from finding a job to keeping a job. It is reasonably easy to get a job for many of our clients, then days or weeks later they return to announce that they left the job. Not only is the client back but you have lost some credibility with the employer where you placed them.

Learn:

1. Techniques that will help you ascertain a client’s ability to stay on a job.
2. How to involve the employer in helping this customer to be a success.
3. The qualities that get a person hired will not necessarily keep them on the job.
4. What are the most critical days on the job.
5. How to assure that your customers will have a better chance at keeping their job
6. What employers are looking for and how to supply them with their needs.
7. Find out the reasons people leave their job or get fired
8. Find out the main issues that keep people on the job.
9. To reevaluate your curriculum and find that the answer for hard to place is not found in most job clubs.
10. Find out why many organizations have not changed their curriculum from the CETA Days.
11. Learn the four principles necessary in getting people motivated.
12. Lean the secrets of moving up on the job and getting are raise.

This is a one day workshop, fast paced, have fun and learn how to have a reputation of helping people stay on the job.

This is a four part seminar that covers: Avoiding Violence in the Workplace; Avoiding Sexual Harassment; Customer Services / Communication Skills and Cultural Diversity. Its purpose is to help employees be able to safely work in an atmosphere that is safe, comfortable and welcomed.

In this section you will learn how to identify persons with the potential of violence You will learn the 7 signs to alert staff of possible issues. This class helps you get into the mind of a violent person and what to do to stop it. You become most vulnerable when you think it can’t happen in your office.

Lawsuits abound in offices around the country and many employee fear going to work because they are being sexually harassed. In this section you will learn what sexual harassment is and how to effectively deal with the issue. Managers will learn their responsibility in reporting issues around harassment.

All that your office does is pass information for the first time in history the employee is the worker and the tool. It is important that not only the customer feel welcomed but that each employee is treated as a customer. This course teaches how to effectively communicate with others in the office and the external customer. Learn what kinds of innocent remarks can cause others to close down and stop the information from passing. Learn how to handle angry customers and co-workers. Lean the importance of perception versus reality.

Not everyone thinks the same way, not everyone has the same traditions. Lean how to respond to different people and how to make them feel welcomed in your office. Different back rounds different cultures learn to live together as one family in your office.

When is the last time your customers said, "I am impressed with your service"? Over 60% of your sales come from repeat customers. Can your service withstand the competition? Do customers enjoy coming to your place of business? Do your employees go out their way to serve the customer? Astonishing Customer Service is a workshop for the business that wants to have customers advertise for you. This workshop will present ways that make your business friendly and customers wanting to come back with friends.

Learn what many companies have learned. Teams are more effective than management by directive. This seminar will take you through step by step on what is necessary for you and your organization to change how your workers function in the work place. You will learn the techniques of how successful teams operate, and how to train your staff to function more effectively. This workshop is a two-day or modified one-day workshop.

Cutbacks Working with Less: Human Resources, Financial and Keeping Up Morale

If you are like may services you are having to work with less and accomplish more. Your staff are down they have more to do and their co-workers are gone. This workshop teaches you methods to first keep morale up and to have staff deal effectively with change and create a great morale. This is a fast paced workshop that you will have fun and learn how to best deal with your cutbacks.

Most people use between nine to fifteen percent of their actual ability. This causes frustration and overload. This seminar will give you the tools to develop the power and energy within to grow and enjoy the world around you. This seminar is for people who want to go beyond coping. You will learn to accomplish more by doing less. Learn how you form your operating system and how to tune it up. You will also learn that you manage your feelings and how you can make those feelings positive. This seminar is fun and fast paced. (more...)

Have you ever asked for directions and had no idea about what they told you? Your family and friends and customers may have the same problems, with you. They shake their head yes but don’t get it. Communication is the key to relationships at work, at home, anywhere. This workshop gives you the techniques you need in order to get others to understand you. Learn the three ways that people communicate and how to deal with people when they are not listening or are upset. Learn techniques that get people to understand you. Learn how many times you have to say the same thing over to get people to remember what you say and much more. (more...)

Learn how to have all of the diverse organizations at your One-Stop become a team, work together and have the same goals. Even organizations that report somewhere else in the state and have their own refrigerators and coffee pots in your One-Stop. Learn how you can take diverse groups and bring them together under one roof. (more...)

Most people use between nine to fifteen percent of their actual abilities. This causes them frustration and overload in what they do. This seminar will give you the tools to develop the power and energy within to grow and enjoy the world around you. This seminar is for people who want to go beyond coping. You will learn to accomplish more by doing less. Learn how you form your operating system and how to tune it up. Also learn that you control your feelings and how to make them positive. This is one of our most requested seminars. It can be a one, two or three day workshop. This seminar is fun and informative.

Learn the ten principles of making your Agency / Organization effectively meeting its mission and goals for the future. This workshop is for the whole staff, from the receptionist to the director. It teaches you how to look at your organization in a different way. Taking you out of the traditional model of working by crises and directive to working to be pro-active and objective. Make your organization a mission driven and a community model. Staff will have fun as they learn new ways of looking at the organization and working together on case studies, strategic planning and evaluations. This is a two-day workshop that can be modified to a one-day workshop.

This workshop is for all staff. One of the biggest problems facing any industry is staff burnout. This workshop has been used around the country with great success. Staff will be given tips and techniques on how successful people in business and in athletics are able to stay motivated. They will be given steps that can help redirect their lives. This is an entertaining and informative workshop.

This course is for those who want to feel comfortable in front of audiences. This is not your usual course that you get an A in and still feel uncomfortable about speaking. This workshop teaches you how to feel conformable and confident and offers presentation techniques that make the best speakers. Lots of participation and overcoming fear.

This is a one or two day workshop that helps the staff feel good about themselves and renews their energy and enthusiasm for their jobs. This day/s renews the staff’s sense of team without talking about it. It gives the staff a fun and inspirational day/s. Groups up to 60 persons.

As a manager, your effectiveness can be measured by your ability to maximize your staff's productivity and capabilities. At this workshop you will learn how to renew staff's enthusiasm, minimize burnout and have staff take ownership in organizational policies. This one / two-day workshop also teaches managers how to manage fun and informative meetings and pep sessions. This seminar is entertaining and informative.

Many times a client is perceived, as not wanting to work, but the reality is that the client does not feel empowered. Clients give excuses as to why they can’t work. They believe that all their problems are created from the outside e.g., their parents, their age, teachers picking on them or society. The client believes that s/he is a victim of his/her situation. In addition, the client is experiencing poor self-esteem and confidence. It is a counselor / case-manager’s job to help the client becomes empowered. This workshop imparts techniques on how to strip clients of excuses and empower him / her to want to find a job.

This workshop is for both seasoned and new trainers. You will learn benchmarks of exceptional training programs. Trainers will learn techniques that will get participants excited before they come to the workshop. Trainers will learn techniques that help motivate participants to want to learn more and to remember what they have learned. In addition trainers will learn new multi-media programs and techniques. They will also learn how to make workshops fun and exciting and renew your energy for being a trainer.

Many times we overlook that fact that when a person loses a job, they become depressed. This depression leads to lack of motivation and the client is reluctant to work on finding another job. This workshop explores the psychology of unemployment and gives techniques that change clients. Learn how to overcome the fear of rejection. This workshop is great for helping both long and short-term unemployed.