Performance Measurements Part 2

 

Most people say lots of things to family, co-workers and clients that sound so good but are meaningless.  For example when you tell someone to change their attitude or have a good attitude.  What does that mean?  Ask a few people what having a good attitude is or how to change it and they will falter.  Attitude is created by your thinking.  It might be better to ask someone who has a bad attitude about work (negative thinking etc.) to say five things that are good about work and focus on those five positive things.  Basically attitude is the amount of your focus about something or someone.  If you focus on the negative aspects of a situation, many would call this a bad attitude. Using the SMART techniques that we talked about last week, we might say to someone.  Every time you think of or go to or meet (Person, Work, Job or class) think of five things that are good about that (Person, Work, Job or Class).  Focus on those positive things.

 

We say to people work harder what does that entail we need to be specific about what it looks like and how to do it.   You might want to come up with some ideas at a meeting, this makes a great activity and you can even do it one on one with clients.  You might want to say to someone.  When I use the word attitude what does that mean to you and do you know how to create it?

 

Another thing that you might want to take a look at is your job descriptions and see if they use the SMART method. 

    

 

Value Goal Honesty and Integrity:	Behaviors / Objectives Giving credit for a borrowed idea Correcting defects, even if others don’t notice them Admitting to a mistake
Teamwork	Helping a coworker who is behind schedule Changing work habits, e.g., arrival or departing time, to meet the teams needs.
Being likeable	Genuinely complimenting people when you like something they do.  Never criticizing others, greeting people and smiling, asking others questions about themselves.
Getting along with others	Thinking about their good qualities.  etc
Good Attitude	What does it look like?
Dependable	What does it look like? What things can I do to make it happen?